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The complete e-resource access & management service

Serials Solutions, a business unit of ProQuest CSA, today introduced the first complete e-resource access and management service in the library technology market. Serials Solutions® 360 combines discovery, management, and consulting services into an integrated solution that shares a common knowledgebase, and will help libraries optimize usage of their electronic collections.

360 leverages the key advantages of Serials Solutions as a provider of e-Resource

Access and Management Services (ERAMS): premier knowledgebase, integration, Webhosted Software as a Service (SaaS), superior customer support, and global compatibility. Each of the services included in the 360 suite has a specific role and also can be acquired as a standalone solution for specific functions:

  • 360 Link OpenURL link resolver
  • 360 Search federated search service
  • 360 MARC Updates OPAC updating service
  • 360 Resource Manager eresource management service
  • 360 Resource Manager Consulting
  • 360 Data Migration Service
  • includes Serials Solutions® AMS

The introduction of Serials Solutions® 360 also establishes a distinct role for the Serials Solutions® AMS™ service which continues to provide complete foundation for eresource access and management. AMS incorporates the Serials Solutions knowledgebase, AtoZ List, Journal Linker, and EJournal Portal, and is included with all 360 services. AMS is currently in use by over 1800 Serials Solutions clients worldwide. 360 represents a major milestone in the execution of the Serials Solutions vision for e-resource access and management services. Today 360 provides the most complete and integrated suite of access, management, and consulting services available. For the future 360 provides the best platform for developing new e-resource services for the electronic library.

“Serials Solutions 360 gives librarians a modern way of viewing eresource access and management systems within the library’s workflow. Just as Integrated Library Systems (ILS) provided software systems for handling print collections, 360 gives libraries a complete solution for the management of electronic collections,” said Jane Burke, general manager of Serial Solutions. “By deploying 360, a library can, with a single purchase, address its e-resource collection management concerns in a fully integrated way.”

JR Jenkins, Group Product Manager at Serials Solutions, added, “By creating truly integrated access and management services, Serials Solutions assures that libraries will achieve maximum usage of eresources and demonstrate the full richness of their electronic collections to patrons."

Over thirty libraries already subscribe to Serials Solutions’ integrated e-resource access and management service:

“The Serials Solutions suite helps us provide truly integrated service to our students,” says Rebecca Donlan, assistant director for Collection Management at Florida Gulf Coast University library in Fort Myers, Florida. “We can manage and facilitate access to electronic resources through a single system that works together seamlessly, in a truly cost-effective way. We couldn’t afford to hire all the staff we would need to do what Serials Solutions does for us.”

“We are extremely pleased with how well the Serials Solutions services work together,” says Lori Phillips, associate dean of libraries at Wyoming. “It’s much easier for us to manage our workflows and present the best eresources to patrons now that we have all of our bases covered.”


About Serials Solutions

Since introducing the first A-to-Z Title List in 2000, Serials Solutions has been a global leader in the library technology marketplace. Founded by a librarian for librarians, Serials Solutions helps library staff and patrons find and use electronic content. Today, with over 1,800 clients worldwide, Serials Solutions is the premier vendor of e-resource access and management services (ERAMS), providing a complete and integrated suite of services designed for libraries of all sizes. The Serials Solutions family of services includes AMS™ Access & Management Service, MARC™ Updating Service, Article Linker™ OpenURL link resolver, Central Search™ federated search engine, and the ERMS™ Electronic Resource Management Service. At the core of Serials Solutions technology is its industry-leading knowledgebase, the original and premier collection of e-resource data metadata available. Through its Software as a Service (SaaS) technology model, Serials Solutions provides fast implementation, easy customization, and outstanding value to its client libraries. Serials Solutions is a business unit of ProQuest CSA. For more information, please visit or call 1-866-SERIALS.

About ProQuest CSA

ProQuest CSA, part of Cambridge Information Group, was formed in 2007 through the merger of two leading and historic information technology firms: ProQuest Information and Learning and CSA. As ProQuest CSA, the company provides seamless access to and navigation of more than 125 billion digital pages of the world’s scholarship, delivering it to the desktop and into the workflow of serious researchers in multiple fields, from arts and literature to science, technology and medicine.

ProQuest CSA’s vast content pools are available to researchers through libraries of all types and include the world’s largest digital newspaper archive, periodical databases comprising the output of more than 9,000 publishers and spanning more than 500 years, the preeminent dissertation collection and various other scholarly collections. Users access the information through the ProQuest® Web-based online information system, Chadwyck-Healey™ electronic and microform resources, UMI® microform and print reference products, eLibrary®, SIRS®, Ulrich’s Serials Analysis System™, COS Scholar Universe, and Serials Solutions resource management resources. Through the expertise of its business units, Serials Solutions and COS, ProQuest CSA provides technological tools that allow researchers and libraries to better manage and use their information resources.

ProQuest CSA’s main offices are in Ann Arbor, MI ( and Bethesda, MD (

29 March 2007

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Christine Goetz
Public Relations Manager