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Software industry veteran to lead highly touted customer support division at Serials Solutions

Jane Burke, vice president and general manager of Serials Solutions, a business unit of ProQuest CSA, is pleased to announce that Michael Platt has joined Serials Solutions as director of Library Support.  Platt comes to Serials Solutions with over 15 years experience in the software and network communications industry. 

In addition to serving as a member of the Serials Solutions executive team, Michael Platt will guide strategy and planning for the Library Support group.  This is the division within Serials Solutions that provides customization and implementation services and ongoing support to current Serials Solutions clients.  Library Support also provides webinars and consulting services to users for all products within the Serials Solutions 360 suite of services.

“In a recent survey, Serials Solutions’ customer service was given highest ratings by our clients.  We are fortunate to have someone of Michael Platt’s knowledge and experience to lead Library Support in its continuing tradition of excellent.  We know that Michael will bring fresh ideas to the company—making what’s already exceptional even better,” says Burke.

Michael Platt says, "I have had the honor to work with many incredibly talented people throughout my career and I know Serials Solutions will provide this same opportunity.  My passion for leading a team committed to providing top-notch service and support to clients makes joining Serials Solutions a perfect partnership for me.  I look forward to growing and developing the Library Support team as we continue to deliver on our promise of rapid implementation and unsurpassed customer support to our expanding client base."

About Serials Solutions

Since introducing the first A-to-Z Title List in 2000, Serials Solutions has been a global leader in the library technology marketplace. Founded by a librarian for librarians, Serials Solutions helps library staff and patrons find and use electronic content. Today, with over 1,800 clients worldwide, Serials Solutions is the premier vendor of e-resource access and management services (ERAMS), providing a complete and integrated suite of services designed for libraries of all sizes. The Serials Solutions family of services includes AMS™ Access & Management Service, MARC™ Updating Service, Article Linker™ OpenURL link resolver, Central Search™ federated search engine, and the ERMS™ Electronic Resource Management Service. At the core of Serials Solutions technology is its industry-leading knowledgebase, the original and premier collection of e-resource data metadata available. Through its Software as a Service (SaaS) technology model, Serials Solutions provides fast implementation, easy customization, and outstanding value to its client libraries. Serials Solutions is a business unit of ProQuest CSA. For more information, please visit ww.serialssolutions.com or call 1-866-SERIALS.

About ProQuest CSA

ProQuest CSA, part of Cambridge Information Group, was formed in 2007 through the merger of two leading and historic information technology firms: ProQuest Information and Learning and CSA. As ProQuest CSA, the company provides seamless access to and navigation of more than 125 billion digital pages of the world’s scholarship, delivering it to the desktop and into the workflow of serious researchers in multiple fields, from arts and literature to science, technology and medicine.

ProQuest CSA’s vast content pools are available to researchers through libraries of all types and include the world’s largest digital newspaper archive, periodical databases comprising the output of more than 9,000 publishers and spanning more than 500 years, the preeminent dissertation collection and various other scholarly collections. Users access the information through the ProQuest® Web-based online information system, Chadwyck-Healey™ electronic and microform resources, UMI® microform and print reference products, eLibrary®, SIRS®, Ulrich’s Serials Analysis System™, COS Scholar Universe, and Serials Solutions resource management resources. Through the expertise of its business units, Serials Solutions and COS, ProQuest CSA provides technological tools that allow researchers and libraries to better manage and use their information resources.

ProQuest CSA’s main offices are in Ann Arbor, MI (www.proquest.com) and Bethesda, MD (www.csa.com).

08 May 2007


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ProQuest Press Team

Christine Goetz
Public Relations Manager
christine.goetz@proquest.com
(206)336-7585

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