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User community promotes discussion, growth of Serials Solutions services

Serials Solutions is pleased to announce the launch of the Serials Solutions Online Community. The new Web-based service provides clients of Serials Solutions e-resource access and management services with a community they can use to interact with other Serials Solutions customers, collaborate on projects, share best practices, exchange thoughts, and suggest innovative development ideas. The community features forums, discussion boards, private messaging, RSS feeds, and more.

“The Online Community is important for us to meet the diverse needs of our ever-growing, worldwide client base,” says Michael Platt, Director of Library Client Services at Serials Solutions. “The library market is very collaborative and librarians around the world are curious how other librarians are fulfilling their needs with Serials Solutions services. This community gives our customers the chance not just to be closer to Serials Solutions staff, but especially, to be closer to each other.”


The Online Community enables Serials Solutions subscribers to participate directly in the development process and provides a vehicle to offer instant feedback on service enhancements. It also enables Serials Solutions Library Services staff to directly engage with customers regarding planned developments, updates, and future enhancements.

Current subscribers can access the Serials Solutions Online Community through the Support Center by clicking on “Online Community.”

To learn more about the Serials Solutions Online Community, email or call 1-866-SERIALS.

About Serials Solutions

Founded in 2000 by a librarian for librarians, Serials Solutions is the global leader in E-Resource Access and Management Services (ERAMS) that serves more than 2,000 libraries of all sizes and types. Serials Solutions® KnowledgeWorks, the authoritative e-resource knowledgebase, is the foundation for Serials Solutions® 360, the only complete and integrated e-resource access and management solution.

Serials Solutions also is the exclusive source for Ulrichs™ Global Serials Intelligence and represents the AquaBrowser Library® unified discovery interface in the academic market in North America. The WebFeat® federated search service recently acquired by ProQuest soon will be incorporated into the Serials Solutions family of access and discovery services.

Serials Solutions provides fast implementation, easy customization, and outstanding value to libraries throughout the world. For more information, please visit or call 1-866-SERIALS. Serials Solutions is a business unit of ProQuest LLC.

About ProQuest

ProQuest provides seamless access to and navigation of more than 125 billion digital pages of the world’s scholarship, delivering it to the desktop and into the workflow of serious researchers in multiple fields, from arts, literature, and social science to science, technology, and medicine.  ProQuest is part of the Cambridge Information Group.

ProQuest’s vast content pools are available to researchers through libraries of all types and include the world’s largest digital newspaper archive, periodical databases comprising the output of more than 9,000 titles and spanning more than 500 years, the pre-eminent dissertation collection, and various other scholarly collections. Users access the information through the ProQuest®  and CSA Illumina™ online information systems, Chadwyck-Healey™ electronic and microform resources, UMI® microform and print reference products, eLibrary® and SIRS® educational resources, Ulrich’s® Serials Analysis System, COS Scholar Universe, and Serials Solutions® resource management tools. Through the expertise of business units Serials Solutions and COS, ProQuest provides technological tools that allow researchers and libraries to better manage and use their information resources. For more information, visit,, and

01 December 2008

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