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ProQuest listens intently to our customers to find ways to help them weather tough economic times

ProQuest is extending its freeze on Continuing Service Fees, ongoing product support and access fees for perpetual archive agreements, through 2011. In addition, ProQuest is offering discounts on Continuing Service Fees to libraries that make new purchases within a product family.

“Libraries are facing tremendous challenges to meet the booming use of their services,” said Simon Beale, senior vice president of global sales.  “In the current economic environment, our role as an information partner is to ensure that we focus our resources on the new products and technologies that deliver the most value to libraries and their users.   We are listening intently to our customers to find ways to help them weather these tough economic times and hope that these programs will offer some relief.”

To better support your budgeting process, there will be no increases to ProQuest Continuing Service Fees through 2011.   This fee supports 24/7 access to the content, search and browse technology, storage and hosting costs, authentication and usage reporting, technical support,  access to technology developments and interface developments as they happen, as well as new data for designated products. 

To further support those who make new perpetual archive license purchases, ProQuest is offering a discount program that rewards new purchases within a product family.  This program is available for libraries having a minimum of three perpetual archive licenses and that are adding one or more new titles, with discounts starting at 25%. 

For more information, libraries can contact a ProQuest Sales Representative.  To find a Sales Representative, visit 


About ProQuest
ProQuest creates specialized information resources and technologies that propel successful research, discovery, and lifelong learning. A global leader in serving libraries of all types, ProQuest offers the expertise of such respected brands as Chadwyck-Healey™, UMI®, SIRS®, and eLibrary®. With Serials Solutions®, Ulrich's™, RefWorks®, COS™, Dialog® and now Bowker® part of the ProQuest brand family, the company supports the breadth of the information community with innovative discovery solutions that power the business of books and the best in research experience.

More than a content provider or aggregator, ProQuest is an information partner, creating indispensable research solutions that connect people and information. Through innovative, user-centered discovery technology, ProQuest offers billions of pages of global content that includes historical newspapers, dissertations, and uniquely relevant resources for researchers of any age and sophistication—including content not likely to be digitized by others. Inspired by its customers and their end users, ProQuest is working toward a future that blends information accessibility with community to further enhance learning and encourage lifelong enrichment.

For more information, visit or the ProQuest parent company website,

09 April 2009

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