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To celebrate the contributions of our 70 in-house librarians, Serials Solutions recently hosted an employee English tea party at our Seattle office. Five varieties of specialty tea were served alongside delicate cucumber sandwiches and a layered white cake.

The tea party event was a fun break in the day and gave the perfect chance to reflect on how our in-house librarians make a difference to our company, our services, and our patrons. Some examples:

  • Customer Support: Eight members of this 13-member team have library degrees.
  • Training: This team works with new clients to familiarize them with the products they’ve purchased. The team’s librarians bring specialized assistance during the training process. The training team also gives refresher trainings to existing clients and provides group webinars.
  • Program Management: Associates on this team work on feature development and serve as technical liaisons between development and support.
  • Data Management: This team manages knowledge updates and provider changes. The quality of our data requires specialized work, and it’s great to have librarians on this team.  

Yes, we have librarians in almost every department at Serials Solutions, even in Marketing! The annual appreciation party was a great way for the whole company to not only enjoy delicious treats, but recognize our librarians’ influence.

27 Apr 2012 | Posted by Susan Presley

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