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Serials Solutions was founded by a librarian to help libraries better address users’ information needs and we remain committed to helping libraries and librarians work better. With over 70 librarians on staff spread though out the organization, we share information, contribute to service development and provide customer care. ALA Midwinter in Seattle provided a unique opportunity for us to connect with clients, participate in meetings and it was especially a delight to share our story during the reception at our offices.

Most of the Serials Solutions librarians are on the Customer Support or Data teams, but we have librarians in every single department – Marketing, Product Development, Sales, and Technology.  Besides our normal job responsibilities, we keep in touch and share interesting library-land articles and information via email as well as gather informally as a group several times a year to discuss library issues, and socialize.   

Seattle is home not only to Serials Solutions, but also to the University of Washington’s iSchool where many of our librarians come from. We also have graduates of Indiana University, University of Texas- Austin, University of Illinois Urbana-Champaign, University of California Los Angeles, University of Missouri, Rutgers, and others. Librarians on staff from outside of the United States studied at University of British Columbia, Royal Danish Library School, Bharathidasan University, Keio University, and University of the West of England.

Before coming to Serials Solutions, our librarians had a wide variety of library experiences like shelving books at UCLA; cataloging media at University of Washington, Bishop Herber College library, and various K-12 schools; and providing reference services at University of Wisconsin, Oregon Health & Sciences University, Denver Public Library, UNC Chapel Hill and lots more!  We have a former Electronic Resources Librarian at Florida International University, the previous Manager of Circulation Services at University of Missouri, someone who worked in Circulation and Acquisitions at Microsoft Library, a former staff member in Interlibrary Loan for the Danish Library System, and a previous Lead Cataloger for the City of Mesa Library.

It was touching to see how many of our customers were willing to hop on a shuttle and come to the Fremont neighborhood (aka, Center of the Universe) to visit us and tour our offices.  As a trainer I used to work closely with libraries as they were setting up and implementing our services. However, in my newish role as a program manager I rarely get to work directly with libraries so I welcomed the opportunity to chat with fellow librarians and users of our services.  

In addition to connecting with you at our events, several of us headed downtown to attend the conference and visit with colleagues and clients in person as well as participate in meetings.  At the NISO IOTA working group meeting, Aron Wolf gave a presentation on the publication status of the upcoming recommended practices report.

It was wonderful to see so many of you and we hope all who attended had a great conference. See you again in 2019 or whenever you find yourself in Seattle!

07 Feb 2013 | Posted by Karen Farley

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