- For Libraries
- For Researchers
- Products & Services
- For Customers
When did you first start working in the library industry and what did you do? I initially worked in libraries as an undergrad, at the University of Maryland, doing tech services type stuff – labeling, repairing books, processing invoices, ILL. At that time, I also started abstracting and indexing work for the Alternative Press Center. That would have been about 1990. I had no intention (academically) of continuing the library-related activities at that time, but after I started…..I stayed and even went on to get my graduate degree in the field!
When did you first hear about Serials Solutions? I first heard of Serials Solutions when I was working for a corporate library. We were one of the earliest clients, and I worked on implementing some of the services used at the company. This was a time when having an A-Z list of electronic journals, or federated search, was cutting edge. When I look back on that, it amazes me how much the face of research has changed in such a short time.
How did you come to be at Serials Solutions? The move from being a client to working for Serials Solutions was a very natural one for me. I enjoyed working with the products and felt they made a huge difference in our patrons’ research experience, and the ability I had as a librarian to understand my collections and assets. I joined the company as a Senior Product Manager, and admit – I came in with my ‘laundry list’ of things that I wanted to see in the future of the products and data. After that, I moved over to Content Operations, which is a critical piece of the Serials Solutions product infrastructure. Working with an index of close to a billion records was a humbling and fascinating experience.
What are your responsibilities now? I manage the Global Implementation Services team. We provide structure for both the libraries we work with, and to our internal teams, coordinating any products/services so that they are ultimately configured and in a state where the library can use them effectively. My team does more than just coordination though – we also conduct a lot of research, author feature enhancement requests, and technical troubleshooting. As I like to tell anyone who is curious about the team – “you will never be bored”.
What do you like most about working at Serials Solutions? The energy, humor, and dedication of the people I encounter every day – both at Serials Solutions and the libraries we talk with. I love that librarianship as a whole, embraces helpfulness and a desire to provide a great experience for anyone who is interested in learning more.
What can you tell us about yourself that we might never guess? I am a huge anime and crime/detective novel fan. I have been known to spend hours in detailed conversations about plot twists and character development for feudal-area Japan-based anime. However, I have not succumbed to dressing up for Comic-Con quite yet.