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When did you first start working in the library industry and what did you do? I initially worked in libraries as an undergrad, at the University of Maryland, doing tech services type stuff – labeling, repairing books, processing invoices, ILL.  At that time, I also started abstracting and indexing work for the Alternative Press Center.  That would have been about 1990.  I had no intention (academically) of continuing the library-related activities at that time, but after I started…..I stayed and even went on to get my graduate degree in the field!

When did you first hear about Serials Solutions?  I first heard of Serials Solutions when I was working for a corporate library.  We were one of the earliest clients, and I worked on implementing some of the services used at the company.  This was a time when having an A-Z list of electronic journals, or federated search, was cutting edge.  When I look back on that, it amazes me how much the face of research has changed in such a short time.  

How did you come to be at Serials Solutions?  The move from being a client to working for Serials Solutions was a very natural one for me.  I enjoyed working with the products and felt they made a huge difference in our patrons’ research experience, and the ability I had as a librarian to understand my collections and assets.  I joined the company as a Senior Product Manager, and admit – I came in with my ‘laundry list’ of things that I wanted to see in the future of the products and data.  After that, I moved over to Content Operations, which is a critical piece of the Serials Solutions product infrastructure.  Working with an index of close to a billion records was a humbling and fascinating experience.

What are your responsibilities now?  I manage the Global Implementation Services team.  We provide structure for both the libraries we work with, and to our internal teams, coordinating any products/services so that they are ultimately configured and in a state where the library can use them effectively.  My team does more than just coordination though – we also conduct a lot of research, author feature enhancement requests, and technical troubleshooting.  As I like to tell anyone who is curious about the team – “you will never be bored”.

What do you like most about working at Serials Solutions?  The energy, humor, and dedication of the people I encounter every day – both at Serials Solutions and the libraries we talk with.  I love that librarianship as a whole, embraces helpfulness and a desire to provide a great experience for anyone who is interested in learning more. 

What can you tell us about yourself that we might never guess?  I am a huge anime and crime/detective novel fan.  I have been known to spend hours in detailed conversations about plot twists and character development for feudal-area Japan-based anime.  However, I have not succumbed to dressing up for Comic-Con quite yet.

11 Sep 2013 | Posted by Kristen Hatchman

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