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Recently we asked many of you how to improve ProQuest.com, and a common thread among more than 200 detailed responses was:

Make it easier to find products, support and contact information, and improve the search results.

So we did.

With help and input from many ProQuest customers and employees, we have built the new ProQuest.com to make products and services easier to find so our customers can quickly learn more.

Interested in what we’ve changed specifically? Here are six high-level changes that we hope will serve you better:

1.    We’ve aligned the site layout with our target customer segments. With what we learned from librarians, you want to go directly to designated content “buckets” catered to your interests. For example, an academic librarian finds information on the home page that takes them to the academic navigation page, which has related products, services and resources.

2.    We’ve gone mobile-friendly. We now offer a user-friendly, responsive web design that can be used easily on mobile devices and tablets.

3.    We’ve redesigned the home page, first- and second-level navigation pages, and refreshed content on the most important product pages, in English only (for now; translations are underway on several key pages).

4.    We’ve incorporated essential content currently featured on our business unit websites (Bowker library content, Serials Solutions, Dialog, RefWorks, EBL, ebrary), and subsites such as K-12 products.

5.    We’ve merged our blog communities (Serials Solutions, Corporate).

6.    We’ve improved the search bar so you can find what you’re looking for more quickly.

With our new design, we now believe the site is more inviting and much easier to navigate. With refreshed content throughout the site, the new ProQuest.com also clearly communicates who we are as global company.

We know that the site is not just about us, though. We want you to enjoy your experience, and give us feedback on our design and content. This is a work in progress, but we want to know what changes you still need to make ProQuest.com a fun and helpful experience.

22 Apr 2014

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