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Our first priority every day is the success and happiness of our customers.  Just as you have your researchers’ needs in mind as you make decisions about which databases to acquire for your library, ProQuest keeps your interests and concerns in focus as we define services and support tools.

My team and I will be providing you with regular updates about our services via this forum and would really welcome your thoughts and ideas. So, today, let’s take a look at www.proquest.com to see a variety of services that are available to you …

Click on Support Center to access documentation, FAQs and answers across all ProQuest products and services.  And for Summon, Intota, 360 Services, KnowledgeWorks, and Ulrich’s Customers, use the password-protected portal to log cases, and get your questions answered.  

Select title lists to review content in each database, or product or go to tools and resources for a wide array of data sheets, downloadable posters, press release templates and other tools that can help you get the most out of your ProQuest resources.

We offer a variety of Training Webinars about our products and services. Live and recorded sessions are available to meet your scheduling needs.  And don’t miss the opportunity to check out upcoming events.

Finally, manage your renewals and sign-up for paperless invoicing at: Go Paperless!

These are just a few examples of ways we are working to increase the value of your ProQuest resources. Our goal is to always give you the best possible service.  I would love to hear your feedback about these tools or other ways that we might better serve you.  Please email me at Lynda.James-Gilboe@proquest.com anytime!

Next time, I’ll be providing an update on our Order Simplification project, an initiative born from customer feedback and focused on making ordering and renewing ProQuest services super easy.

Lynda James-Gilboe
Vice President
Global Customer Experience and Service

19 Sep 2014

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