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Ensuring the best possible experience for our customers is a core value. We continuously evaluate how we serve you and look for ways to provide you with a greater level of support. 

Many of you have asked us to unify our service and support experience.  Based on this feedback, on February 24, 2014, the Serials Solutions Support Center will move to a new password-authenticated portal within the ProQuest Support Center.

What the launch of a unified ProQuest Support Center means to you:

  • A comprehensive knowledgebase where you can quickly access documentation, answers, and FAQs across all ProQuest products and services, facilitating a solutions-oriented approach to help you drive usage in your library. 
  • A support case system that lets you submit and manage cases across all ProQuest products and services - you'll always know the status.
  • Fast response to your inquiries. To serve you more quickly and efficiently, all ProQuest customer-facing teams will be using the same cloud-based tool, enabling faster answers to your questions. 

To learn more, read this article in the current Support Center (login required).

We won’t stop here. We will continue to introduce enhancements and add functionality to the ProQuest Support Center. 

21 Feb 2014 | Posted by Justin Guinup

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