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Serials Solutions takes the ProQuest Name

Serials Solutions has been a part of ProQuest since 2004 and now our name will reflect that relationship. We’ve recently expanded beyond our original mission of managing e-content and serving serials, so it’s time to update our name to one that encompasses all that we do.  Today, most customers know us for our leading solutions such as the Summon discovery service, 360, and the new Intota Services Platform.

While you will see the Serials Solutions name change to ProQuest on business cards, email addresses, product information and other places, rest assured that our dedication to librarians, investment in product development and customer support are not changing.

If you have questions, start by taking a look at a list of the most frequently asked questions below. Or, please contact your sales representative. Thank you for your continued partnership and support as ProQuest finds ways to serve you and your library users even better.

To ensure you receive updates, the latest news about our products, key library information and researcher trends, please visit our subscription preferences page and choose from the variety of communication types and topics. Your selections will enable us to keep you informed about the innovations of greatest interest to you.

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We realize change often brings new questions. To help you rest assured that our dedication to librarians, investment in product development and customer support are not changing, we’ve assembled a list of frequently asked questions to ease the transition. (Not seeing your question on this list? Please feel free to contact your sales representative.)

Most Frequently Asked Questions

Q: Will I get a new service representative? If so, when? How will I be notified?

A: Your support and training contacts may change. We are transforming our current service and support structure, into unified, regional-based customer experience teams. These teams will be responsible for meeting all of your service, support, and training needs across all ProQuest products and technologies.  We will be following up with you soon with support details specific to your region. Go here for more information.

Q: Will business phone numbers change?

A: Business phone numbers remain the same.

Q: What happens to the Serials Solutions website?

A: The website stays at the same site until March, 2014. After that time, its information will be included in the ProQuest website.

Q: Will I still receive a Serials Solutions newsletter?

A: Yes! The newsletter will change its name to ProQuest Technologies and you’ll see it in your inbox once a month.  Sign up for the newsletter here.

Q: How can I sign up for the ProQuest Technologies Newsletter?

A: Go to the subscription preferences page  and update your information. You’ll receive the latest news about our products, key library information, and researcher trends.

Q: Can I still log into Ulrichsweb?

A: Yes, you can still log into the Ulrichsweb service. You can continue to access your Ulrichsweb subscription using this URL: www.ulrichsweb.serialssolutions.com.

Q: What will happen to the Serials Solutions Support Center?

A: As many of you have requested, we will expand the current ProQuest Support Center to include Serials Solutions and ebrary support. Please see this blog post about support center improvements.

Q: Do I continue to submit questions to clients@serialssolutions.com or through the Support Center?

A: Please continue to submit questions to clients@seriailssolutions.com.

Q: What about Serials Solutions branding that I have on my page?

A: The Summon service name remains the same.

Q: Are the Serials Solutions Facebook, Twitter, and LinkedIn pages going away?

A: Posting will cease for Serials Solutions Twitter, Facebook, Google+, and LinkedIn subgroup during Q1 2014. Technology social media will be sent out via ProQuest’s social media sites. If you haven’t done so already, please follow ProQuest’s Twitter, Facebook, and Google+, sites. The Serials Solutions LinkedIn company page will not be removed.

Q: Will there be any impact to my service?

A: There will be no impacts to your service.

Q: What about URLs with Serials Solutions as a domain?

A: You can continue to access your information as usual.

28 Jan 2014 | Posted by $authorContent.title

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