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Yesterday (April 9) we planned to release a new login experience for institutions who use a remote login method such as Proxy, Shibboleth, OpenAthens or barcode to authenticate users into ProQuest.
Unfortunately when yesterday’s release went live, we ran into an issue unrelated to the new login page, which limited the number of users who could access ProQuest. For approximately one hour yesterday -- from 11:15 AM EST to 12:15 PM EST -- ProQuest was unavailable.
We recognize how important uninterrupted access is to you and your users, and we apologize for this inconvenience. Our engineers have discovered the root cause of this issue and are implementing safeguards to ensure it doesn’t happen again.
We will be running extensive quality checks over the next few days and will release the new remote login page next week. Please subscribe to this blog to be notified as soon as the release goes live.