Additional Support Tools
Support Directory
Customer Service
For help with renewals, subscription adjustments, and billing issues; account maintenance
(including IP updates, preference settings etc.); dissertations ordering, pin
reactivation and download assistance; and dissertations author/school relations.
United States & Canada
Outside United States &
Canada
Technical
Support
Technical assistance for ProQuest electronic products, including
authentication and linking issues, error messages or search strategies.
United States & Canada
Outside United States &
Canada
Mailing Address: Customer Service and Technical Support
Customer Service For United States & Canada
Phone |
Fax |
Hours |
||
CultureGrams, SIRS, and eLibrary Products |
1-800-521-0600 |
1-877-337-7015 |
Monday-Friday: |
|
Dissertations Products (Ordering and Pin download) |
1-800-521-3042 |
1-800-864-0019 |
Monday- Friday: |
|
Dissertations Author & School Relations |
1-800-521-0600 |
1-734-997-4113 |
Monday-Friday: |
|
ProQuest, CSA Illumina, Chadwyck-Healey, and all other online products |
1-800-521-0600 |
1-877-337-7015 |
Monday-Friday: |
|
Microform and Paper Products |
1-800-521-0600 |
1-800-864-0019 |
Monday-Friday: |
|
| U.S. Federal Government Contracts |
|
1-800-521-0600 ext. 7021 |
1-888-241-5612 |
Monday- Friday: 9:00AM-6:30PM EST |
Customer Service Outside United States & Canada
Phone |
Fax |
Hours |
||
Dissertations Products (Ordering/ Pin download) |
+800 4997 4111 +1-734-761-4700 ext.2825 |
+800 4997 4210 +1-734-997-4210 |
Monday-Friday: |
|
Dissertations Author & School Relations |
+1-734-761-4700
ext. 7020 |
+1-734-997-4113 |
Monday-Friday: |
|
Microform and Paper Products |
+800 4997 4111 +1-734-761-4700 ext. 2825 |
+800 4997 4210 +1-734-997-4210 |
Monday-Friday: |
|
ProQuest, CSA Illumina, Chadwyck-Healey, and all other online products |
|
+800 4997 4111 +1-734-761-4700 ext. 7120 |
+800 4997 4210 +1-734-997-4210 |
Monday-Thursday: |
Technical Support For United States & Canada
Phone |
Fax |
Hours |
||
CultureGrams, SIRS, and eLibrary Products |
1-800-889-3358 |
1-734-997-4268 |
Monday-Sunday: |
|
ProQuest, CSA Illumina, Chadwyck-Healey, and all other online products |
1-800-889-3358 |
1-734-997-4268 |
Monday-Sunday: |
Technical Support Outside United States & Canada
Phone |
Fax |
Hours |
||
CultureGrams, SIRS, and eLibrary Products |
+800 4997 4111 +44 1223 271 496 |
+800 4997 4210 +1-734-997-4210 |
Monday-Friday |
|
ProQuest, CSA Illumina, Chadwyck-Healey, and all other online Products |
|
+800 4997 4111 +44 1223 271 496 |
+800 4997 4210 +1-734-997-4210 |
Monday-Friday |
Mailing Address For All Locations:
Mailing Address: |
United Kingdom Mailing Address: Technical Support only |
| ProQuest | ProQuest |
| Attn: Customer Service or Technical Support | Attn: Technical Support |
| 789 E. Eisenhower Parkway | The Quorum |
| P.O. Box 1346 | Barnwell Road |
| Ann Arbor, MI 48106-1346 | Cambridge UK, CB5 8SW |
| U.S.A. |
