This UMI Serials in Microform (SIM) catalog includes titles offered by ProQuest as part of the UMI Newspapers in Microform product line, including print newspaper indexes. Please note that UMI® Periodicals in Microform are now available exclusively from National Archive Publishing Company. Please visit the NAPC web site to view UMI Periodicals in Microform titles.

Packing Lists
Packing lists, included with every shipment, indicate all items in your order. If an item cannot be shipped, it will be noted. Circled items will usually be shipped within two months. The packing list also informs you of any items not immediately available.

Be sure to check the shipment carefully when you receive it to make sure all items that are indicated on the packing list as shipped are actually there. We strongly recommend that you claim missing materials within six months to receive a replacement at no charge.

Claims Policy
If material is inadvertently left out of a shipment, you must notify us within six months of receipt of that shipment to receive the missing material at no charge.

Invoices
Invoices are sent under separate cover to the "bill to" name on your order. You are invoiced for only those items that have actually been shipped (except for subscription orders). Status will be given on items not shipped. You can request a customized status report at any time to determine the subscription titles shipped. Please call customer service toll free at 800-521-0600, ext. 2873, for details. Back-ordered items are shipped and invoiced separately as soon as available.

Invoice terms are net 30 days. We reserve the right to assess a late-payment fee on past-due invoices.

Monies left on account for a period of one year or more may be assessed an administrative service charge.

Shipping and Handling Charges
Shipping and handling charges are billed to customers in as a percentage of the purchase price (plus applicable taxes and duties if any):

• Current newspaper (and special UMI serials) subscriptions—5% in the U.S., 9% outside the U.S. 
• Newspaper (and special UMI serials) backfiles—3% in the U.S., 4% outside the U.S.

Please add shipping and handling charges to your order total.

Sales and GST/HST Tax
ProQuest maintains Nexus in all states that currently assess sales and/or use tax. If taxes are applicable, they will be added to your invoice.

Microform items shipped to Canada are not currently assessed a "Goods and Service" or "Harmonized Sales" tax. Currently the GST/HST is only applied to xerographic reproductions and shipping and handling. As laws change and representation status changes, the 7% GST and 15% HST may become applicable on all products. At that time, GST/HST may be charged on all products. If you have any questions, please contact the Customer Accounting department at 800-521-0600, ext. 3583. Our GST registration number is R126005305.

Microform Replacements
Individual microform replacements are available for lost or damaged items. A nominal charge is assessed; some restrictions apply. Please call serials customer service or your sales representative for more information.

Product Return Policy
Unless you specify otherwise on your order, we will produce and ship 35mm positive silver film. The microform products you order are custom-produced and can be returned only if:

We make an error.
Please inform Serials Customer Service as quickly as possible. We will be glad to provide a replacement at no charge. We request that you make a claim for full credit within six months of receiving your order. Call us at 800-521-0600, ext. 2873 for assistance.

You make an error or fail to specify a desired format, polarity, or film type.
We will usually authorize product exchange of unused and undamaged goods. Because your order is custom produced, you will be assessed a service charge on the returned product which may not exceed 20% of the original order. We strongly recommend that you report your error within three months of receipt of your order.

In either case, inform your serials customer service representative of the error and request permission to return the product. Please do not return any materials until you speak with a representative and receive return instructions.