HeritageQuest® Online remote access makes use of referring URL authentication to keep unauthorized users from getting into the system. Referring URL authentication checks the information transmitted by your browser to make sure that you are connecting through an authorized institution. If the referring URL is absent, you will get an error.
The most common causes for this are:
Your computer is running a personal firewall (or other security software) that stops your browser from sending the referring URL.
You need to configure your personal firewall to stop it from blocking the referrer information. Most firewalls will allow you to set up a trusted site. Once you set up a trusted site in your firewall, you will be able to access the site. For HeritageQuest Online to work, you need to mark the following sites as trusted:
- heritagequestonline.com
- umi.com
- persi.heritagequestonline.com
If Using Norton Internet Security 2005:
1. Open Norton Internet Security 2005.
2. Click on privacy control.
3. Click on configure.
4. Click on advanced.
5. Click on add site.
6. Enter in heritagequestonline.com.
7. Click on ok.
8. Click on heritagequestonline.com in the panel on the left.
9. On the right, uncheck all the boxes under the Global settings tab.
10. Choose permit for all the radio buttons.
11. Under the User Settings tab, uncheck all the boxes.
12. Choose permit for all the radio buttons.
13. Click ok and log back into HeritageQuest Online via your libraries site.
14. Repeat steps 1-13 and include the other domain names: umi.comand persi.heritagequestonline.com
If you are using Norton Internet Security 2003/ 2004, follow these steps:
- Open NIS or NPF.
- Do one of the following:.
- In NIS/NPF 2003, click Options, then Internet Security or Personal Firewall (this step is not always needed), and then click the Web Content tab.
- In NIS/NPF 2004, double-click Privacy Control, and then click Advanced.
- Click Add Site. A new site/domain box appears.
- Enter the name of the site that you want to receive the referrer information and click OK. In this example, it will be heritagequestonline.com
The site name appears in the left frame of the Options window.
- Click the name of the new site.
- Click the Global Settings tab.
- In the Information about visited sites section, clear Use default settings.
- Click Permit.
- Click OK to close the Options window
- Repeat steps 1-9 to include the other domain names:
umi.com and persi.heritagequestonline.com
If you are using Norton Internet Security 2002, follow these steps:
- Open Norton Internet Security
- Click Options at the top of the screen
- Click Advanced Options at the bottom of the screen
- Click Add Site at the bottom of the screen
- Enter the domain name heritagequestonline.com
- Click OK
- Click on heritagequestonline.com in the window on the left side of the window
- Click the privacy tab
- Check the box next to use these rules for heritagequestonline.com.
- Change cookies to permit
- Change email to permit
- Click Active Content Tab
- Change all pull down menus in this window to Allow.
- Repeat steps 1-13 and include the other domain names:
umi.com and persi.heritagequestonline.com.
You tried to access HeritageQuest® Online via a browser bookmark, or by typing the HeritageQuest® Online URL in your browser's "address" box.
You should access HeritageQuest® Online by clicking the appropriate hyperlink on your institution's Web site. Do not bookmark or manually enter the HeritageQuest® Online URL.
