This page contains detailed technical setup information for Library Administration and IT Staff.
Note to Students or Patrons: Please review the current top support issues listed below. If your question is not addressed, please go directly to the FAQ section
Current Top Support Issues
Set Up Information
Frequently Asked Questions
CultureGrams frequently asked questions.
Browser and Workstation Security Requirements
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Supported Browsers:
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For PC and Mac systems: IE 5.01 or higher or Netscape 6.01 or higher or a Mozilla compatible browser. (Firefox included).
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Mac only: Safari 1.x or higher.
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Adobe Acrobat Reader 5.x or higher. (optional for viewing downloadable PDFs)
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Windows Media Player (optional – for listening to National Anthems or Country Names)
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Check your system. To ensure you will be able to successfully access any of our products, please click on our Browser Health Check.
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Firewall information, please click here. (How to set up to allow access to CultureGrams databases.)
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Special note for satellite ISP users, please click here.
Access and Authentication
IP and Username/Password access are available options. All access options use the same url: http://online.culturegrams.com.
Administering your Account / Making Changes
Account changes are currently administered through ProQuest Information and Learning. Please contact Customer Service for assistance.
Usage Statistics
Please contact Customer Service to obtain usage statistics.
Resources for Training
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For ProQuest K-12 product training material, please click here.
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For ProQuest product training material, please click here.
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For Chadwyck-Healey product training material, please click here.
Linking
- CultureGrams is not OpenURL Source or OpenURL Target compliant with San Antonio Level 1 (SAP1).
- Marc Records are not available for this CultureGrams.
Meta-Searching
- XML Gateway is not available for CultureGrams
- CultureGrams does not support Z39.50 Access.
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