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ManageEngine, a division of Zoho Corp, announced that ServiceDesk Plus has achieved ITIL-certification for 14 key ITSM practices, awarded by PeopleCert. The certification and inclusion of ManageEngine as a Silver-tier member in PeopleCert’s ATV program validates ManageEngine’s efforts towards building an ITSM platform aligned with industry-recognised best practices.
PeopleCert’s ITIL-ATV Program
ITIL continues to be the most widely recognised ITSM best practice standard globally, guiding organisations focused on streamlining their service delivery workflows. PeopleCert’s ATV program verifies the ITIL alignment of IT service management vendors by undertaking a comprehensive assessment of the tool’s functionality and the ITIL proficiency of staff engaged in functions like development,...