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Yair Amsterdam, Senior Vice President and General Manager, Customer Experience and Operations, leads a global team consolidating the ProQuest and Ex Libris Customer Experience groups. Previously, he served as Chief Operating Officer of Ex Libris Group, a ProQuest Company, overseeing its Cloud operation, Global Support, Content Operations and IT Groups.
Before joining Ex Libris, Mr. Amsterdam was Vice President of Operations for the Enterprise Intelligence business unit at Verint Systems (Nasdaq: VRNT). During his 13 years at Verint, Mr. Amsterdam was engaged in Software Development, Support Operation and Supply Chain among other Operations groups. He was subsequently responsible for Hosting Operations at Verint.
Mr. Amsterdam holds a BSc in Chemical Engineering (summa cum laude) from the Technion University and an MBA in Business Administration (summa cum laude) from Ben Gurion University.