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The RapidILL service will enhance interlibrary loan activities while providing cost savings

CHICAGO, IL, October 3, 2019 – Ex Libris®, a ProQuest company, is pleased to announce that East Tennessee State University (ETSU) has chosen the Ex Libris RapidILL resource-sharing service to improve the interlibrary loan experience for patrons of the university’s Sherrod Library.

Originally developed by staff at the Colorado State University (CSU) Libraries and recently acquired by Ex Libris, RapidILL offers users enhanced services at significant cost savings by eliminating various fees, expediting processing, leveraging a library’s own print and electronic journal holdings, and reducing the amount of staff time required for processing interlibrary loan requests. Today RapidILL is in use at more than 330 institutions.

Seeking to strengthen Sherrod Library’s support for the ETSU vision, the resource-sharing staff explored options for enhancing their services and improving their workflows and tools. The RapidILL service will address the university’s needs by streamlining the article-request processes through the library’s ILLiad environment and providing workflow efficiencies and automation that will enable the library staff to devote more time to other duties.

Resource Sharing and Acquisitions Librarian Jennifer Young said, “The vision of ETSU is to develop a world-class environment to enhance student success and improve the quality of life in the region and beyond. The RapidILL solution will assist Sherrod Library in fulfilling this vision by providing our interlibrary loan department with the resources necessary for supporting teaching and research at ETSU in a timely and user-friendly manner.”

As part of the worldwide RapidILL community of libraries and extensive combined journal collections, East Tennessee State University will participate in resource sharing at the highest level, with turnaround times of less than 24 hours for fulfillment and with reciprocal lending that will provide significant cost savings. The RapidILL system will facilitate article transactions through automated, targeted lender identification processes and sophisticated load leveling to help ensure that requests are filled quickly and are distributed evenly among holding libraries.

Dvir Hoffman, corporate vice president of resource management solutions at Ex Libris, noted, “RapidILL promises to provide ETSU with even further efficiencies while allowing them to maintain their high level of service. I am pleased to welcome ETSU to the quickly increasing RapidILL community of more than 330 institutions.”

About East Tennessee State University

East Tennessee State University was founded in 1911 with a singular purpose: to improve the quality of life for the people of the region. Today, the university offers more than 150 academic programs at the undergraduate and graduate levels and has over 95,000 living graduates. The footprints of our students, alumni, faculty, and staff can be seen across the region and around the world. For more information, see the ETSU website or follow us on Facebook and Twitter.

About Ex Libris

Ex Libris, a ProQuest company, is a leading global provider of cloud-based solutions that enable institutions and their individual users to create, manage, and share knowledge. In close collaboration with its customers and the broader community, Ex Libris develops creative solutions that increase library productivity, maximize the impact of research activities, enhance teaching and learning, and drive student mobile engagement. Ex Libris serves over 7,500 customers in 90 countries. For more information about Ex Libris, see our website, and join us on Facebook, YouTube, LinkedIn, and Twitter.

About ProQuest (https://www.proquest.com)

ProQuest is committed to supporting the important work happening in the world’s research and learning communities. The company curates content that matters to the advancement of knowledge, assembling an archive of billions of vetted, indexed documents. It simplifies workflows so that people and institutions use time effectively. And because ProQuest connects information communities, complex networks of systems and processes work together efficiently. With ProQuest, finding answers and deriving insights is straightforward and leads to extraordinary outcomes.

ProQuest and its companies and affiliates – Ex Libris, Alexander Street, Bowker – stand for better research, better learning, better insights. ProQuest enables people to change their world.

03 October 2019


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