Competing with the user experience of open Web searching is a common theme for libraries, and it was the major goal for the Kelvin Smith Library at Case Western Reserve University. But in implementing the Summon web-scale discovery service from Serials Solutions, they uncovered something else. They found a way to free up the librarians’ time to play a more active role in the academic life of the university.
"Using Summon, the main desk started answering first-level reference questions," explains Brian Gray, Research Services Team Leader. "Summon allows us to take the librarians off the desk, to free up time to answer specialized research questions and to be more directly involved in their assigned academic departments outside the library."