Good news! Through countless surveys, focus groups, and other feedback, you’ve made it clear that you need convenient access to support, both in your region and in your time zone.
In 2014, ProQuest will transform its current service and support structure, into unified, regional-based customer experience teams, who will be responsible for meeting all of your service, support, and training needs across all ProQuest products and technologies.
In addition, we are making significant investments in our customer support systems to maximize our responsiveness, and provide you with more self-service options, as requested. And, early in 2014, we will launch a new expanded support center, which will unify the support experience across many of our products and technologies.
In January, we will follow up this note with customer support details specific to your region, along with a progress report on the new ProQuest Support Center.
In the meantime, please reach out with any questions, feedback or suggestions through your current contacts or at http://support.proquest.com.
Thank you for your business and support.
And, from all of us at ProQuest, warm wishes for happy and peaceful New Year.
Lynda James-GilboeVice-President, Global Customer Experience & Service