Summon Case Study: Kelvin Smith Library at Case Western Reserve University
Librarians at the Kelvin Smith Library estimated that they were spending 50% of their time at the reference desk. Further, they felt that only 50% of the questions they were answering were complex enough to require their expertise.
After implementing the Summon® web-scale discovery service from Serials Solutions, the library experienced two major benefits. The first was a Google-like search experience for patrons—especially important for undergrads needing just a few scholarly references. The second was a freeing up of the librarians’ time, since main desk personnel could now more easily find answers to questions that previously had been forwarded to the reference desk.
Now the reference librarians can focus more on providing their specialized knowledge of local holdings, and use their extra time to continue building partnerships with faculty.