Customer Service Week runs from October 6-10 this year, and is a great opportunity to say thank you to our customers around the world. We appreciate your business and seek to partner with you to continuously improve your ProQuest experience.
Customers tell us how much they value companies with whom it is easy to do business, and having the ability to place new orders, provide renewal instructions, and check on status is an example of something that should be easy.
Our paperless initiative is in place to help manage invoicing and renewals electronically. For more information about this program, click this link: Go Paperless!
But beyond this, ProQuest is investing in new tools to help improve our order processing and renewal management capabilities. We’ll keep you posted throughout 2015 as we roll-out new functionality, all focused on improving your experience. And by streamlining this process, we expect to be better positioned to help you with things that are important to you…evaluating usage, marketing your services, or managing your resources.
Earlier this year, we completely restructured our Customer Experience teams in an effort to move closer to our customers. Our regionally-oriented teams are focused on providing you with the best possible training, support, and implementation service for all ProQuest products and services.
Customer Service Week is a great time to introduce the key leaders in each region, if you haven’t already met them. Sean Kramer, based in Japan, heads our Asia-Pac Customer Experience team; Ola Agboola heads our Europe, Middle East, and Latin America Customer Experience team; and Jason Leadley heads our North American team.
Please reach out to any of these leaders with questions, comments, or requests for assistance. They are eager to hear your thoughts.
Until next time,
Lynda James-Gilboe, Vice President
Global Customer Experience and Service