Customers continue working with the same ProQuest Support Teams

ProQuest has completed its acquisition of Ex Libris Group and formed a new business unit: Ex Libris, a ProQuest company. This new business unit will manage existing discovery, knowledgebase, and management solutions including: Alma, Aleph, bX, Intota, Primo, Rosetta, SFX, SIPX, Summon, 360 Link, Voyager, and the newly launched Leganto reading-list solution and campusM mobile campus solution. Although two organizations and customer communities are being integrated, we want to assure you that you will continue working with the same Support teams as before.

ProQuest and Ex Libris remain committed to offering our customers the best and most innovative solutions on the market. If you haven’t already listened to the Ex Libris and ProQuest Product Strategy and Roadmap Webinar, a presentation and discussion of how we will continue to support your existing solutions, as well as our plans for the future, register to hear the recording.

As the newest members of the Ex Libris user community, you will also be able to enjoy the benefits of membership in the International Group of Ex Libris Users (IGeLU) and the Ex Libris Users of North America (ELUNA), sister organizations. IGeLU and ELUNA are independent not-for-profit user communities who serve as the collective voice for users of Ex Libris products.There are two upcoming opportunities to engage with library colleagues in exciting breakout sessions-- network with your peers, the Ex Libris executive team, and key staff and receive the latest product roadmaps and updates on Ex Libris strategic direction at key user group meetings: 

• ELUNA Annual Meeting. May 3 - 6, 2016 - Oklahoma City, OK.   Planning is underway to add programming for Summon and Intota.  The program call is only open through February 19 so submit a proposal now! ELUNA is specifically encouraging users of ProQuest products to present at this conference as well as run for leadership positions on the Steering Committee when positions open this spring. 
• IGeLU Annual Meeting. September 5 - 8, 2016 - Trondheim, Norway.  More details on Summon and Intota programming will be available in June. The call for presentation proposals just opened, so please submit a proposal soon!

If you would like more information about the acquisition of Ex Libris, please read the FAQ.

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