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50-1570 HF5415 2011-42923 CIP Schmitt, Bernd. Happy customers everywhere: how your business can profit from the insights of positive psychology, by Bernd Schmitt with Glenn Van Zutphen. Palgrave Macmillan, 2012. 246p indexes ISBN 0230116450, $26.00; ISBN 9780230116450, $26.00
Schmitt is a professor of international business (Columbia Business School) who also serves in...
