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ABSTRACT
Trust is a complex and multidimensional phenomenon. Organizational trust is an important part of professional relationships between co-workers, between managers and employees, or between employees and managers. Trust can be either interpersonal or institutional in nature. To measure, understand, and explain trust in an organizational context, it is important to identify different dimensions of trust (competence, benevolence, and integrity), different types of trust (horizontal trust between co-workers, vertical trust between managers and employees, and vertical trust between employees and managers), and the roles that different dimensions of trust have in different types of trust. The aim of this paper is to determine the roles that the different dimensions of trust have in each of the different types of trust at Gaia, a Polish lingerie company. Study results show competence is the least important dimension of trust in all of the different types of trust at Gaia, the Polish lingerie company. Integrity is the most important dimension of trust in relationships between co-workers. Benevolence is the most important dimension of trust in relationships between employees and managers.
Keywords: Horizontal Trust, Vertical Trust, Dimensions of Trust, Poland
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1. INTRODUCTION
Recent research studies on trust use crossdisciplinary approaches to explore the multiple dimensions of trust. Trust can resolve risk issues between individuals, because trust is an attitude that promotes risk-taking. Trust is important in business environments because reinforces and strengthens intra-organizational and inter-organizational relationships [30].
Recent research studies highlight the importance of trust for individual well-being in business environments. Trust is key element of effective communication and team-work between co-workers, between managers and employees, and between employees and managers. Trust reduces risk and operating costs. Trust increases employee commitment and productivity.
In spite of the great interest in trust, many research questions have still not been investigated. Previous research studies have focused on the causes and consequences of trust and overall assessments of trust [6]. However, Colquitt et al. [8] showed that, as work relationships mature, trust becomes differentiated.
Colquitt et al. [8] showed that different, types of trust can be distinguished from each other. However, they also showed that it is important to understand the roles that different dimensions of trust have in different types of trust. In...