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Abstract
Knowledge Management Systems as socio-technical system perspectives has recognized for decades. Practitioners and scholars belief Knowledge Management is best carried out throught the optimization both technological and social-aspect. Lacking of understand and consider both aspects could lead organizations in misinterpretation while developing and implementing Knowledge Management System. There is a need for practical guidance how Knowledge Management System should implement in organizations. We propose a framework that could use by practitioner and manager as guidance in developing and implementing Knowledge Management System as Socio- Technical Systems. The framework developed base on Pan and Scarborough view of Knowledge Management as Socio- Technical system. Our framework consists of: Infrastructure (technology), Info structure (organizational structure) and Info culture (organizational culture). This concept would lead practitioners get clear understand aspect contribute to Knowledge Management System success as Socio-Technical System.
Keywords: Knowledge Management, Information Technology, Knowledge Management System, Socio-Technical System.
1. Introduction
Knowledge recognized as the only asset could contribute in sustainable competitive advantages for organization [1, 2]. Organizations realize to get benefit from knowledge, they should consider in managing organizational knowledge effectively. How organization manage their knowledge known as Knowledge management (KM) [3]. Today's, there are some perspectives in term how KM should be implemented in organizations. The perspectives derive from a different point of view in understanding what the KM is. First perspective is understood the KM more from the perspective of information systems, databases, and knowledge structures, and believe that knowledge is developed and managed according to universal and standardized rules. Social or organizational culture and other social factors are removed from the equation or disregarded outright [4]. Second perspective focus on the flow of information among self-managing groups within an organization that considers a team to be the primary holder of information [5]. The third perspective has a different view of KM, they belief knowledge management as the interaction between physical re-sources, conceptual resources, and social and organizational processes [6].
The implication of different perspective in understands KM leads scholars and practitioners develop and implement different strategies in KM initiatives in organizations. Some of them who beliefs KM from information system and belief knowledge is able to manage focus on Information Technology (IT) in implementation KM [7] . Others scholars and practitioners that belief...