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Huawei, a leading global information and communications technology (ICT) provider , today announced the formal inclusion of "IDEAL Use Cases" to its best-in-class CEM (Customer Experience Management) solution branded, HUAWEI SmartCare. Huawei's IDEAL (Inter-Departmental Experience Associated Life-Cycle) Use Cases form a library of modular functions integral to its SmartCare portfolio. As part of the CEM portfolio developed by Huawei Technologies, example cases are used to assist operators in improving the customer experience throughout different stages in the subscriber's life-cycle, while making links to the different departments in the organization. In each stage of the subscriber lifecycle, actionable objectives are backed by quantifiable CE metrics. The uniqueness of Huawei's SmartCare IDEAL Use Cases lies in the Inter-Departmental significance, as the name implies. This bridges any so-called silo-gaps within the operator's organization, while providing a balanced approach towards meeting a common mission goal. Efficiency is greatly improved since information is distributed simultaneously across different departments.