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Abstract
"Aspect's Workforce Management solution is the system of choice for many leading companies, several of whom have as many as 40,000 agents. Aspect's WFM Cloud provides the perfect complement to Zipwire, our award-winning omni-channel Cloud contact center, and is certainly among the best if not the best workforce management pure-cloud platform on the market," says John Amein, vice president product management, Aspect. "Because the solution operates seamlessly in the Aspect Cloud and is fully integrated with our Zipwire contact center, customers enjoy fast deployment of the two core elements they need for customer engagement. The cloud-based deployment also offers customers pay-as-you-go conveniences, easily expanding and contracting capacity, while eliminating infrastructure management. It does all of this while delivering all of the multi-channel, multi-skill capabilities of Aspect's best-in-class on-premises WFM solution."