Abstract

This article deals with the importance of marketing in the healthcare sector and shows how healthcare institutions efficiently fulfilled the customers' and the market's expectations. A review of the literature on the subject revealed that healthcare services were enriched by the use of marketing tools. There is a need for a change in attitude, with the adoption of marketing as a tool that will differentiate the services as well as raise customer satisfaction.

Details

Title
Marketing in the healthcare sector
Author
Rosaly, Regina; Zucchi, Paola
Pages
711-728
Section
Papers
Publication year
2004
Publication date
Sep/Oct 2004
Publisher
Fundação Getulio Vargas, Revista de Administração Pública
ISSN
00347612
e-ISSN
19823134
Source type
Scholarly Journal
Language of publication
English; Portuguese
ProQuest document ID
1643153008
Copyright
Copyright Fundação Getulio Vargas Sep/Oct 2004