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Abstract
This paper reviews the existing literature and studies on the impact of Information Systems (IS) on the adoption of Internet Banking (IB). We reviewed the adoption theories utilized in IB studies within different contexts and approaches. This explanatory study was conducted to develop an understanding of the theoretical-based research of IB. The findings indicate that there is a large body of literature regarding IB adoption. Most IB research investigated the adoption of IB using the psychological approach, where some used the social approach or a combined approach of both. Our research recommends new approaches to investigate the adoption of IB and develop new theories. Specifically, and among others, the User's Informational-Based Readiness is a new approach this study recommends for future research of innovation adoption.
Keywords: Internet Banking; Adoption Theories; factors affecting IB adoption; Diffusion of Innovation
© AN Hussein Saleh Zolait, 2014
INTRODUCTION
This section discusses the adoption theories related to the diffusion of innovation as well as several technology adoption models. Taylor and Todd (1995) found that understanding the determinants of Information Technology (IT) usage ensures the effective deployment of IT resources in an organization. It is noticeable that adoptions of a particular technology, such as Internet Banking (IB), are approached from several levels.
Some researchers have approached the adoption of technology from a macroeconomic prospective or from a community context at the country level (Chan & Ming-te, 2004; Anandarajan et al., 2000; Sathye, 1999; Polatoglu & Ekin, 2001; Suganthi et al., 2001 ; Gurau, 2002; Gerrard & Cunningham, 2003; Brown et al., 2004; Al-Sabbagh & Molla, 2004).
Other academic researchers have examined this issue at an organizational level (Daniel, 1999; Jayawardhena & Foley, 2000; Liao & Jr, 2000; Gopalakrishnan et al., 2003; Pikkarainen et al., 2004).
Still other researchers have explored this issue by investigating the determinants of adoption and usage from the individual user level (Mathieson, 1991; Tan & Teo 2000; Black et al., 2001; Chau & Lai, 2003; Wang et al., 2003).
METHOD
Strauss and Corbin (1990) discovered that research literature may serve different purposes, such as discovering gaps in understanding, to derive theoretical and conceptual frameworks. The following study benefited from the qualitative and exploratory methods of research to guide research, interpret findings, and explain essential variables...