Content area
Full Text
Sprint (NYSE:S) MVNO Ting Mobile said that because of a system Sprint has implemented to check if a customer still owes the carrier money, some customers are experiencing difficulties in bringing their phones over to Ting and other Sprint MVNOs.
"Sprint's Financial Eligibility Check (FEC) that runs prior to a device being activated with an MVNO like Ting, has been very poorly implemented," Ting's Andrew Moore-Crispin wrote in a company blog post. "Customers of MVNOs are the ones bearing the brunt of this poor implementation. We are very sorry."
Moore-Crispin wrote that until recently Ting's bring-your-own-device program had been limited to devices that were compatible with Sprint's network and that Sprint had had in the market for over a year. However, following changes to its unlocking policy last week, Sprint lifted those restrictions, he wrote. The changes are likely due to Sprint's participation in an industry-wide effort to improve the handset-unlocking process for consumers. Click here (http://www.fiercewireless.com/story/sprint-t-mobile-not-meeting-all-cell-phone-unlocking-policy-commitments-adv/2015-02-18) for more on this story.
Under the new BYOD rules, Moore-Crispin noted, the only requirements are that "the device being brought to Ting be Sprint network compatible and also be in good financial standing with Sprint. That is to say,...