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Under a new Railway Minister, Suresh Prabhu, the Indian Railways is working with a new zeal and attending to complaints from passengers proactively. The Indian Railways is monitoring its Twitter handle quite actively, and is responding to passengers in distress.
On November 26, 2015, Namrata Mahajan, tweeted to the official Railway Ministry handle, that she was terrified, as she was alone in a coach, and a male passenger was harassing her.
@RailMinIndia (https://twitter.com/RailMinIndia) plz plz help in tarin no 18030 one male passanger harrassing me at shegaon I am in train terrified
- namrata mahajan (@namratamahajan1) November 26, 2015 (https://twitter.com/namratamahajan1/status/669870680041586692)
@namratamahajan1 (https://twitter.com/namratamahajan1) Please your PNR immediately
- Ministry of Railways (@RailMinIndia) November 26, 2015 (https://twitter.com/RailMinIndia/status/669874141395206145)
@RailMinIndia (https://twitter.com/RailMinIndia) PNR:6446866270,TRAIN:18030,DOJ:26-11-15,SL,AK-LTT,Dep:18:05, NAMRATA MAHAJAN,S13 67,
- namrata mahajan (@namratamahajan1) November 26, 2015 (https://twitter.com/namratamahajan1/status/669874626588094465)
@namratamahajan1 (https://twitter.com/namratamahajan1) We have informed. Somebody will attend to you soon.
- Ministry of Railways (@RailMinIndia) November 26, 2015 (https://twitter.com/RailMinIndia/status/669875210326114304)
@RailMinIndia (https://twitter.com/RailMinIndia) @namratamahajan1 (https://twitter.com/namratamahajan1) CTI & RPF attended now she is felling good & safe
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