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In wake of the new overtime pay regulations recently set by the Department of Labor, distributors and manufacturers are under more pressure than ever to better manage their employees' time and focus. This case study shows how sales order automation provider Conexiom was able to help a large wholesale distributor accomplish that goal.
Background
McNaughton-McKay Electric Company is one of the largest full-line electrical wholesale distributors in the United States. From its opening in 1910, McNaughton-McKay has grown into a powerhouse today with 800 employees spread over 24 locations in the U.S. and 2 locations in Germany, all working hard to serve more than 10,000 customers.
With a reputation for offering top quality products and technical expertise that enhances profitability, McNaughton-McKay has become a trusted business partner. They represent the best products and manufacturers in the electrical industry and are tied closely with an unfaltering commitment to exceeding their customers' expectations in the industrial, automation, commercial, and construction industries. Driven by their commitment to peak operational efficiency and providing a top shelf customer experience, they were eager to embrace technology to improve their process.
Challenges
Slow, Manual Order Processing: As a busy distributor, McNaughton-McKay enjoyed efficient order processing with many of their EDI-enabled customers. But there were many medium and large companies that still processed orders via paper or phone. To accommodate these customers, McNaughton-McKay has a team of customer service representatives in each location that re-enter customer information manually, which is very time consuming.
Manual Entry is Prone to Errors: When working at the speed of light, it's hard to be perfect....