Employee behaviors, beliefs, and collective resilience: An exploratory study in organizational resilience capacity

Abstract

Assessing and developing organizational or collective resilience capacity is a strengths-based approach to managing continuous and unexpected change as a strategic capability. In this study, organizational resilience capacity is defined as a vital readiness that is built up by employee beliefs and behaviors. Human resource and management interventions have been recommended to strengthen this capacity. These are described as antecedents, enablers, and inducements designed to foster vital conditions that support relevant employee beliefs, feelings, and actions. Yet, there is little empirical evidence about which specific beliefs and behaviors to foster and no tool for assessing their strength. Interventions, then, cannot reliably be said to strengthen organizational resilience capacity. To address this gap, an exploratory, quantitative study was designed with two objectives: (a) identify specific employee beliefs and behaviors associated with this capacity from the organizational resilience literature and (b) design a scale using these items to explore how collective resilience capacity is constructed. After testing the Organizational Resilience Capacity Scale with employees in a manufacturing company (n=223), results suggested that there are specific beliefs and behaviors associated empirically with organizational resilience capacity. These can be assessed to support organizational understanding, direct evidence-based interventions, and provide a measure of accountability for impacting a latent, yet strategic, capability. The relationship between individual resilience capacity and organizational resilience capacity was also assessed, showing a small, but significant effect. That is, resilient individuals may contribute to vital conditions, but they do not create a resilient organization.