Content area

Abstract

This paper aims to categorize Brazilian Internet users according to the diversity of their online activities and to assess the propensity of these Internet users' groups to use electronic government (e-gov) services. The Amartya Sen's Capability Approach was adopted as the theoretical framework for its consideration of people's freedom to decide on their use of available resources and their competencies for these decisions, leading to the use of e-gov services. Multivariate statistical techniques were used to perform data analysis from the 2007, 2009 and 2011 editions of ICT Household Survey. The results showed that Internet users belonging to the advanced and intermediate use groups were more likely to use e-gov services than those who belong to the sporadic use group. Moreover, the results also demonstrated that the Internet user group of intermediate use presented a higher tendency to use e-gov services than the Internet user group of advanced use. This tendency is possibly related to the extensive use of interactive and collaborative activities of leisure and entertainment performed by this type of user. The findings of this research may be useful in guiding public policies for the dissemination and provision of electronic government services in Brazil.

Details

1009240
Business indexing term
Location
Title
CATEGORIZATION OF BRAZILIAN INTERNET USERS AND ITS IMPACTS ON THE USE OF ELECTRONIC GOVERNMENT SERVICES
Volume
13
Issue
2
Pages
241-254
Number of pages
14
Publication year
2016
Publication date
May-Aug 2016
Publisher
TECSI Information Systems and Technology Management, University of Sao Paulo
Place of publication
Sao Paulo
Country of publication
Brazil
ISSN
18092640
e-ISSN
18071775
Source type
Scholarly Journal
Language of publication
English
Document type
Feature
Document feature
Tables; References; Diagrams
ProQuest document ID
1824555913
Document URL
https://www.proquest.com/scholarly-journals/categorization-brazilian-internet-users-impacts/docview/1824555913/se-2?accountid=208611
Copyright
Copyright TECSI Information Systems and Technology Management, University of Sao Paulo May-Aug 2016
Last updated
2024-12-03
Database
2 databases
  • ProQuest One Academic
  • ProQuest One Academic