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Abstract
Perfect services in catering industry rely on people that service staffs in catering industry are the key service providers. The professional competence to complete high-quality services is worth discussion. By distributing and collecting questionnaires on-site, the managers and employees from 9 stores of Thai Town Cuisine are investigated. Total 270 copies of questionnaires are distributed and 227 valid copies are retrieved, with the retrieval rate 84%. Each retrieved copy is regarded as a valid sample. The research findings show significantly positive effects of on-job training on Work Achievement, Work Behavior, and Employee Personality in job performance and remarkable moderating effects of Personal Background on the correlations between on-job training and job performance. From the aspect of workplaces, some suggestions are proposed in this study for the reference of on-job training and staff recruitment in catering industry.
Key words: catering industry, on-job training, job performance
Research Background
Domestic economic prosperity and rapid industrial development in past years have largely changed the social structure. Besides, increasing national income, promotion of living standard, increasing personal leisure time, and convenient transportation have service industries become popular businesses. The opening to tourists from China also booms tourism and catering industries in Taiwan. Perfect services in catering industry rely on people that quality "talents" are the key role in the creation of economic value for a catering business pursuing the best profit. Professional competence of staffs could provide customers with high-quality services, and a restaurant manager should present professional competence on delicious food so as to promote the service quality. Service staffs in catering industry are the key service providers. It is worth discussion about the professional competence to complete high quality services.
Food & beverage management is covered in formal commercial vocational education with the educational objectives of cultivating excellent talents for restaurants, including the continuous production and the integration of production and marketing of bars, restaurants, and kitchen services, as well as corresponding to the demands for national tourism development. It reveals the affirmation, from experts, of talent cultivation in catering industry. Current research on the professional competence of staffs in international and domestic catering industry is little. Most studies investigate the competence of instructors and students in the departments related to catering industry, but few discuss...