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Translation from original language as provided by author
Balanced-score-card performance management model is a comprehensive assessment system of strategic indexes. Having an organization's strategic goals as the center and the cause and effect chain as the analytical instrument, it assesses performances from the perspectives of finance, external clients, internal procedures as well as learning and development. It is also a performance management mode by which a design institute improves its comprehensive capabilities and guarantees its sustainable development. Ever since the systematic reforms of Chinese design institutes, output-based performance management model has been prevailing among various departments of design institutes. With the increasing degree of openness of the design market, however, there are increasing competitions among design institutes. For that reason, it becomes highly necessary for design institutes to strengthen their management and enhance their comprehensive capabilities. The existing goal-based performance management model can no longer satisfy the management and development needs of modern enterprises as a result. In recent years, Chinese design institutes have been actively implementing ISO9001 quality management system with an aim to adapt to market needs. Therefore, they have come to adopt a goal-based management mode that has both outputs and ISO9001 quality goals as the main assessment indexes. In this paper, the necessity and feasibility for Chinese design institutes to establish a balanced-score-card performance management model of strategy management is discussed on the basis of an analysis of the balanced-score-card performance management mode and goal-oriented performance management mode; the relevance between ISO9001 quality management system and the four assessment perspectives of balanced score card is discussed based on an analysis of the quality assessment indexes of ISO9001 quality management system for design institutes and the concept to establish balanced-score-card performance management model according to ISO9001 quality management system is hence proposed; the feasibility and effectiveness of the balanced-score-card performance management model established according to ISO9001 quality management system is discussed based on a comparative analysis of the performance management effects at three stages, i.e. before and after establishment of and after optimization of ISO9001 quality management system; proposals are also made on the improvements of the balanced-score-card performance management model as established by design institutes