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ABSTRACT
Adoption of e-government services varies across different categories of services: government to citizen services, utility services, commercial services, informational services, social benefit services and mobile based services. Faced with the constraint of limited resources, policy makers face the challenge of resource allocation among these categories of services. Prioritizing among the different categories of services can help policy makers in resource allocation. This paper attempts to address this challenge by showing the applicability of Granger causality analysis in studying the causation analysis between the categories of egovernment services. We show the applicability of Granger causality analysis in understanding the interdependence between e-government service categories by analyzing real transactions data of six categories of e-government services in India. Our analysis shows that the growth of inquiry services in positively impacting the growth of government to citizen transactions is statistically significant. Besides this, both utility services and mobile based services show significant bi-directional Granger causality with government to citizen services. We also discuss policy implications of our analysis.
KEYWORDS: E-society; E-government; E-transaction; Adoption; Granger causality; India
INTRODUCTION
E-government is considered a new phenomenon (Heeks & Bailur, 2007). The phenomenon of e-government is hardly two decades old (Bélanger & Carter, 2012). Being new, the implications of e-government should not be underrated (Njuru, 2011). The impact of e-government is enormous, e-government has capability to change and revolutionize the world (Lau, Aboulhoson, Lin, & Atkin, 2008). It has the ability to induce the virtues of governance within society (West, 2001) and reduce the ills present within society (Chhabra & Jaiswal, 2009). Being such an important social phenomenon this field needs more and more attention from researcher (Zhang, Xu, & Xiao, 2014). This study attempts to contribute to the field of e-government by studying one of the critical aspect of e-government i.e. prioritization among e-government service categories so that it can help in better adoption of e-government services within the society.
Multiple e-government projects are initiated by the government to achieve their objective of delivering government services electronically to the citizens as well as of making government processes more efficient and transparent. Each of these projects deliver different categories of services. Few projects deliver essential government to citizen services like driving licenses, birth certificates etc., and some projects delivery utility...