Content area
Full text
Abstract: As mobile government (m-government) services are a new field, there is limited research that identifies the factors that affect the acceptance of smart government (mobile-application-based) services. This study intends to explore the factors that seem to improve end-users' acceptance of mobile government services. Mobile technologies are one of the pillars of a smart city. Mobile technologies have huge potential to become one of governments' most effective and efficient tools in offering their services to the public. However, the technologies that are available for use are not fully welcomed by end-users. The key problem associated with the high failure rate of e-government projects is the lack of awareness of the potential factors that may help citizens adopt m-government services. By reviewing the existing work, this paper proposes a framework, as an extension of Davis's technology acceptance model (1989), to address the factors that influence user acceptance of smart government services in the UAE and thereby guide the successful implementation of smart government. The literature reviewed led to ten propositions that present the main elements in ensuring end-users' adoption of smart government in the UAE. A framework is developed to highlight the key factors that influence the successful implementation of smart government services. The paper will help in understanding the key issues surrounding mobile applications that may support the successful operation of m-government.
Keywords: e-government, m-government, smart government, technology acceptance model, UAE.
1.Introduction
In the smart city era, governments intend to provide their citizens with easily accessible, accurate, real-time, high-quality services and information with the use of smart devices, including high-speed wireless Internet connections. For example, Dubai Smart Government is an initiative that has started to provide a wide range of online services for both business and personal requirements (Almuraqab and Jasimuddin, 2016). Mgovernment (mobile-application-based government services) adds value to the smart government initiative, where citizens will be able to access government services using mobile technologies such as mobile phones, Wi-Fi-enabled devices and wireless networks (Ghyasi and Kushchu, 2004). For the purpose of this paper, the terms m-government, electronic government (e-government) and smart government are used interchangeably. Internet-enabled mobile devices' penetration rates are growing compared to those of traditional wired PCs (Abdelghaffar and Magdy, 2012).
M-government refers to any transaction between government and citizen that...