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An evaluation model for measuring customer satisfaction levels in a water supply domain: case study - water supply in Hamedan
Fattahi, Parviz; Kherikhah, Amirsaman; Sadeghian, Ramin; Zandi, Shahla; Saeed Fayyaz.
Water Policy; Oxford Vol. 13, Iss. 4, (Aug 2011): 490-505.
DOI:10.2166/wp.2010.123
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