Content area
Full Text
Headnote
Revenue Cycle
With the goal of treating its patients like welcome guests, Mountain States Health Alliance (MHSA), which comprises 15 hospitals in Tennessee and Virginia, has adopted web-based technology and a customer-service approach to prepare patients for hospital visits- and to collect money before they arrive. MSHAs web portal allows patients to go online to request a price
estimate and to preregister. The request goes to MSHA's previsit coordination team, composed of patient...