Content area
Full text
You pride yourself on having a great work environment with the best pay, outstanding benefits, and a family atmosphere. You give all your employees a day off on their birthday. Once a week you get together as a team and have lunch. You have a refrigerator in your break room stocked full of snacks for both the sweet tooth and the health conscious. You offer beautiful trucks, paid training, and profit sharing. You don't lay people off during the slow times and everyone works year-round. You support your team when they want to take a family vacation - even during the hot, summer months.
In summary, you are by far providing the best work environment of any contractor in your area.
With that in mind, think of the horror and confusion you'd feel in this scenario.
YOUR BEST TECH LEAVES YOU IN THE LURCH
You're out of the office getting some continuing education at an industry trade conference. You're listening to the speaker and taking a lot of notes when your cell phone goes off. It's the office. It's an urgent 911 distress call from your dispatcher. It seems your best technician has just dropped off his truck at the shop and turned in his keys and uniform. He's quit.
You respond with, "What happened? I didn't even know he was unhappy."
You have just...