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Every few months, I break bread with Paul Wadsworth. His company, P. K. Wadsworth Heating & Cooling Inc. has been in business since 1936 and is quite well-known around the Cleveland market as being a company of fine quality and integrity. However, Mr. Wadsworth does have a sneaky streak about him.
I called a few weeks ago to ask if he knew anyone who could install a humidification system in my home. He giggled, asked me a few questions about my home, and said that he had just the right person to send over for the job. Just one catch - we agreed not to tell Scott LaForce that I had any clue about the HVAC business. Wadsworth didn't have any expectation of me catching Scott doing anything wrong. On the contrary, he suggested that I would be quite impressed with his professionalism.
Prologue
During one of the breakfast meetings at our regular Bob Evans Restaurant, I had shared with Wadsworth a story about a less than thorough HVAC service call. A fellow came to my house to perform a...