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MANAGEMENT
Try singing the `Co-worker is always right' song
In the past, the term "customer" always meant the external public, those clients that justify the very existence of a corporation. It was a term especially important in service organizations, since the customers were the business' raison d'etre, and ultimately the principal revenue source.
In order to satisfy its customers, a business often establishes systemssome simple, some intricate-to monitor the quality of service bestowed upon external customers. Marketing managers had always stressed the importance of satisfying customers. Eventually, it occurred to a few management wizards that a similar concept could apply to the organization's internal workings, where it became the responsibility of some employees to serve other employees (i.e., internal customers) or have to depend on the services of others (i.e., internal providers). Furthermore, within corporations, most employees act as both customers and providers to one another, receiving input and delivering output on a daily basis.
So now when you think about people from other departments...