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Abstract
If a cataloger does not know how efficient its operations are, it is time to conduct an audit. In order to conduct an effective audit, a cataloger needs a solid understanding of its business and a willingness to set aside resources to do the job. The purpose of the audit is to provide information for operational improvements. In the first step of an audit, the cataloger needs to establish a baseline by which to measure operational efficiency. Next, the cataloger should chart its order flow, inventory movement, and returns processing from the point of initial receipt to completion. The 3rd step is measuring the overall operational performance. After measuring the actual performance, it is time to audit the ability of the systems and personnel to meet the objectives. If the audit is to be comprehensive, it must include an evaluation of existing security controls and recommendations for future controls. The final stage of the efficiency audit is a review of the reporting and communication system. Completing the first audit establishes 2 baselines for future audits: the actual and ideal baselines.