Content area
Full text
One hundred and one new self-study activities on the topic of customer service have been put up on the business library www.learningmatters.com Structured in nine modules the leaning programme covers:
your job and customer service
what is meant by superior service
presenting a professional image
knowing your stuff
customers with specific needs
positive customer relationships
colleagues as customer too
telephone skills, both making and taking calls.
These activities are available for immediate download at an introductory offer of L6.50 or less per activity for a limited period only.
For more information visit (website) www.learningmatters.com
Copyright Fenman Limited Mar 2000