Youth Development Professionals' Perceptions of Communication Quality Links to Military Youth Transition and Workplace Motivation

Abstract

The purpose of this study was to explore Youth Development Professionals' (YDP) perceptions of communication quality links to internal military youth transition processes, and any identified outcomes on YDP workplace motivation. A quantitative descriptive and correlational research study was deployed. An anonymous nonrandom enumerated online survey study (N = 43; n = 23), was administered within a Military Youth Development Center (MYDC) in San Diego, CA. Data were retrieved and analyzed utilizing a combination of a condensed modified version of both the Communication Satisfaction Questionnaire (CSQ), and additional data through measured constructs from Maslow's Hierarchy of Needs and Equity Theory of Perceived Fairness within an integrated model of individual motivation to work. Results indicated YDPs were generally satisfied with their organization's internal communication quality. YDPs also indicated strong desires for engaging in external communication between other MYDCs and YDPs related to the assistance of military youth and family transition between MYDCs. YDPs likewise expressed strong extrinsic and intrinsic motivational needs for increased pay, job satisfaction, promotion, and benefits related to their perceptions of increases in communication requirements. Overall results supported this organization's desire for reviewing, updating, and establishing cross-organizational policies and procedures, which could reduce stressors related to transitioning between MYDCs. This study adds to the body of literature through a Dynamic Definition of Maslow's Hierarchy of Needs; expressed through outcomes in that as individuals achieve higher order needs, resulted changes to perceived individualize lower level needs can occur; needs can expand, contract, or remain stationary.