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Emergency department patient satisfaction: Customer service training improves patient satisfaction and ratings of physician and nurse skill / Practitioner response
Mayer, Thom A; Cates, Robert J; Mastorovich, Mary Jane; Royalty, Deborah L; et al. Journal of Healthcare Management Vol. 43, Iss. 5, (Sep/Oct 1998): 427-40; discussion 441-2.You might have access to this document
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