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2002
CUSTOMER INTER@CTION
Solutions(R)
EDITORS' CHOICE
DuoPro 161N and DuoPro 171
Plantronics
Santa Cruz, CA 95060
Ph: 800-544-4660
Fx: 831-426-6098
Web site: http://www.plantronics.com
Price: $144 for 161N, $129 for 171
Headsets have become a mainstay for call center agents, sales staff and for any other position requiring lots of phone talk time. But not all headsets are created equal, which requires careful thought as to the headset of choice. For example, a cheap microphone that transmits poor sound quality to the caller reflects badly on the company, making it appear a less-than-professional organization. Armed with the proper headset, an employee can be not only be more comfortable, but more productive as well.
TMC Labs examined two of Plantronics' DuoPro line of headsets. The DuoPro models include the 151, 151N, 161, 161N, 171, 171N, 181 and 181N; we examined the 161N (noise canceling over-the-head headset) and the 171 (convertible over-the-head to over-the-ear headset).
Installing a headset is usually a no-brainer; however, headsets have many more moving and interchangeable parts these days and we feel Plantronics should include more detailed instructions on which pieces are removable and how...